Responsible Gaming at tbbajje — Play Smart, Stay Safe
tbbajje is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. Our responsible gaming tools are here to help you stay in control — every session, every day.
Important Notice
- Gambling is for entertainment only — not a source of income
- Never chase losses or bet more than you can afford
- tbbajje is strictly for players aged 18 and above
- Help is always available — contact us 24/7
- Use our free tools to set your own limits at any time
Built-In Player Protection
Your Wellbeing is Our Priority
tbbajje provides a comprehensive set of responsible gaming features designed to keep you in control of your play. Every tool below is available to all registered players in Bangladesh at no cost.
Deposit Limits
Set daily, weekly, or monthly deposit caps in Bangladeshi Taka to ensure you never fund your account beyond your personal budget. Limit reductions take effect immediately; increases require a 24-hour cooling period.
Time-Out & Session Limits
Take a short break from your tbbajje account for 24 hours, 7 days, or 30 days. During a time-out period your account is fully suspended — no logins, no deposits, no bets — giving you space to reflect.
Self-Exclusion
Request a long-term self-exclusion of 6 months, 1 year, or a permanent ban. Once confirmed, your tbbajje account is locked and cannot be reopened for the chosen duration, regardless of any subsequent requests.
Reality Check Reminders
Enable session-time notifications that remind you how long you have been playing and how much your net position is for that session. Reality checks are a simple but effective way to maintain perspective.
Loss Limits
In addition to deposit controls, you can set a maximum loss threshold per day or per week. Once your net losses reach the limit you set, your account is automatically restricted from placing further bets until the period resets.
24/7 Support in English
Our responsible gaming support team is available around the clock via live chat and WhatsApp. If you are concerned about your own play or that of someone you care about, reach out — every conversation is confidential.
1. Our Commitment to Safe Play
tbbajje believes that gambling should always be an enjoyable, voluntary form of entertainment — nothing more and nothing less. For the vast majority of players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and the rest of Bangladesh, betting on cricket, playing slots, and enjoying live casino games is a fun leisure activity done within comfortable financial means. tbbajje exists to serve those players well.
However, we also recognise that for a minority of individuals, gambling can develop from a recreational pastime into something that causes genuine harm — to finances, relationships, mental health, and professional life. tbbajje takes this reality seriously. Responsible gaming is not a legal checkbox for us; it is a core operating principle that informs how we build products, train support staff, and communicate with our player community.
This page sets out tbbajje's responsible gaming commitments in full, explains the practical tools available to every registered player, and provides guidance on where to seek help if gambling is no longer feeling like fun. All of the protections described on this page are free of charge and available immediately from your tbbajje account settings or via our 24/7 support team.
tbbajje's core principle: We want every player to remain in control. If at any point you feel your gambling is causing stress, financial pressure, or conflict with the people around you, please use the tools on this page or contact us immediately. There is no shame in asking for help — we are here for it.
2. Age Restriction & Verification
tbbajje is strictly an 18+ platform. No person under the age of 18 years is permitted to register an account, make a deposit, place a bet, or participate in any game or promotion offered by tbbajje. This is an absolute rule with no exceptions.
2.1 Why This Matters
Gambling at a young age is associated with a significantly higher lifetime risk of developing gambling-related problems. Adolescent brains are still developing impulse control and risk-assessment capabilities, making young people particularly vulnerable to the psychological appeal of gambling. tbbajje is unequivocally committed to keeping minors off the platform.
2.2 How We Verify Age
Every new tbbajje account requires the player to confirm they are aged 18 or above during the registration process. In addition, tbbajje conducts KYC (Know Your Customer) verification that requires players to submit a copy of a valid national identity card (NID), passport, or birth certificate before significant withdrawals can be processed. Any account found to belong to a person under 18 years of age will be immediately and permanently closed, and all funds will be returned to the verified payment source.
2.3 Protecting Minors in Your Household
If you share a device, mobile phone, or computer with family members — including younger siblings or children — tbbajje strongly recommends the following precautions:
- Never save your tbbajje login credentials in a shared browser or on a shared device.
- Log out of your tbbajje account completely after every session on a shared device.
- Enable a device-level PIN or biometric lock on the phone or tablet you use for tbbajje.
- Consider installing parental-control software on shared computers to block access to online gambling sites.
If you suspect a minor has accessed a tbbajje account, contact our support team immediately at [email protected]. We will investigate promptly and take all appropriate protective action. Please include as much detail as possible in your report.
3. Recognising Problem Gambling
Problem gambling — sometimes called gambling disorder — is characterised by an inability to control the urge to gamble despite the negative consequences it causes. It can affect anyone regardless of income, education, age, or background. Recognising the signs early is the single most important step towards getting the situation back under control.
The following are recognised warning signs that gambling may have moved beyond healthy recreation and into territory that warrants serious attention. These indicators are drawn from internationally recognised screening frameworks used by gambling health professionals.
Behavioural Signs
- Spending more time gambling than originally planned, or finding it very difficult to stop once you have started a session.
- Returning to gamble again soon after losing, in an attempt to win back lost money (commonly known as "chasing losses").
- Gambling with money that was set aside for essential expenses such as rent, food, school fees, or utility bills.
- Borrowing money, selling possessions, or taking out loans in order to fund gambling activity.
- Lying to family members, friends, or employers about how much time or money you spend gambling.
- Feeling restless, irritable, or anxious when unable to gamble.
Emotional and Psychological Signs
- Gambling as a way to escape stress, depression, loneliness, or difficult personal circumstances rather than as entertainment.
- Experiencing euphoria or a "high" when gambling that is disproportionate to the stakes involved.
- Feeling guilt, shame, or regret after gambling sessions, yet feeling unable to stop despite those feelings.
- Thinking about gambling constantly — planning the next session, reliving past wins, or calculating how to recover losses.
Financial Signs
- Unexplained depletion of savings via bKash, Nagad, Rocket, or bank accounts without clear cause.
- Increasing the size of bets over time in order to maintain the same level of excitement.
- Being unable to account for where money has gone, or noticing large amounts of money missing from household funds.
Remember: experiencing one or two of these signs occasionally does not automatically mean you have a gambling problem. However, if several of these signs are present consistently, it is strongly advisable to take a break, speak to someone you trust, and make use of the responsible gaming tools tbbajje provides — or to seek professional support.
4. Self-Assessment
The following self-assessment questions are adapted from the internationally used PGSI (Problem Gambling Severity Index) screening tool. Answer honestly — this assessment is for your own private reflection and is not submitted to tbbajje or any other party. If you answer "Yes" or "Sometimes" to three or more of these questions, we encourage you to use the responsible gaming tools described in the next section, and to consider speaking with a professional counsellor.
Personal Gambling Self-Check
Over the past 12 months, have you experienced any of the following?
Have you bet more money than you could really afford to lose?
Have you needed to gamble with larger amounts of money to get the same feeling of excitement?
Have you gone back to try to win back money you had lost?
Have you borrowed money or sold anything to pay for gambling?
Have you felt that you might have a problem with gambling?
Have people criticised your betting or told you that you have a gambling problem?
Have you felt guilty about the way you gamble or what happens when you gamble?
Has gambling caused you any health problems, including stress or anxiety?
Has your gambling caused financial problems for you or your household?
If you answered "Yes" or "Sometimes" to three or more questions above, we strongly encourage you to activate a time-out or self-exclusion via your tbbajje account, or to contact our support team at [email protected]. Acting early makes recovery significantly easier.
5. Responsible Gaming Tools
tbbajje provides a comprehensive suite of player-controlled responsible gaming tools. These tools are available at no cost to all registered players and can be activated instantly via your account settings or by contacting the support team. tbbajje staff will never attempt to dissuade you from using any of these tools.
Deposit Limit
Set a daily, weekly, or monthly maximum deposit cap in BDT. Reductions are immediate; increases require a 24-hour review period.
Loss Limit
Cap your net losses over a chosen time period. Once reached, further bets are paused automatically until the period resets.
Wager Limit
Restrict the total amount you can stake across all games and sports markets within a defined daily or weekly window.
Session Time Limit
Set a maximum daily session duration. When the limit is reached, you are automatically logged out and prompted to take a break.
Reality Check
Receive pop-up reminders at intervals you choose (15 min, 30 min, 1 hour) showing your session time and net position.
Time-Out
Take a 24-hour, 7-day, or 30-day full account suspension. No logins, no deposits, no bets during the period.
Self-Exclusion
Request a minimum 6-month or permanent account closure. This action is irreversible for the chosen duration.
Promotional Opt-Out
Opt out of all bonus offers, free-bet promotions, and marketing communications at any time via account settings.
How to Activate These Tools
All responsible gaming tools can be activated through one of the following methods:
- Account Settings: Log in to your tbbajje account, navigate to "My Account" and then "Responsible Gaming". All tools are listed there with simple toggle controls.
- Live Chat: Open the live chat widget on any tbbajje page and ask a support agent to apply a specific tool to your account. Agents are available 24 hours a day, 7 days a week.
- Email: Send a request to [email protected] with the subject line "Responsible Gaming — [Tool Name]". Include your registered mobile number for account verification.
- WhatsApp: Message our WhatsApp support number (available in your account settings) with your tool request. Our team will confirm activation within a few minutes during standard hours.
Important: Requests to increase limits or to shorten self-exclusion periods are subject to a mandatory 24-hour cooling-off period and additional review. This delay is intentional — it is a protective measure designed to prevent impulsive decisions made in the heat of a gambling session.
6. Self-Exclusion
Self-exclusion is the most comprehensive responsible gaming tool available on tbbajje. It is designed for players who feel that they need a significant break from gambling and want the platform itself to enforce that break on their behalf. tbbajje treats all self-exclusion requests with the utmost seriousness and urgency.
6.1 Available Self-Exclusion Periods
- 6-month exclusion: Your account is fully suspended for a minimum of 180 days. You cannot log in, deposit, or bet during this time.
- 1-year exclusion: Your account is fully suspended for a minimum of 365 days.
- 3-year exclusion: Your account is fully suspended for a minimum of 36 months.
- Permanent (indefinite) exclusion: Your account is permanently and irrevocably closed. This action cannot be undone at any future point, regardless of circumstances.
6.2 What Happens During Self-Exclusion
When a self-exclusion is confirmed on your tbbajje account, the following actions are taken immediately:
- Your account is locked — login attempts will be declined.
- All pending bonus offers and promotional communications are cancelled.
- Any available balance in your account will be processed for withdrawal to your registered payment method (bKash, Nagad, or Rocket) within 3-5 business days.
- You will be removed from all marketing lists and will not receive any promotional emails, SMS, or WhatsApp messages for the duration of your exclusion.
- If you attempt to create a new account during the exclusion period, tbbajje will identify and close any duplicate accounts linked to your identity.
6.3 How to Request Self-Exclusion
Contact tbbajje support via live chat or email ([email protected]) with the subject line "Self-Exclusion Request". Provide your registered mobile number and the exclusion period you are requesting. Your request will be processed and confirmed within one hour during standard operating hours. Outside of those hours, your request is logged immediately and processed as soon as the responsible gaming team is available — in any case within 24 hours.
Once a self-exclusion is active, tbbajje will not contact you with any inducement to return to the platform, including welcome-back offers or "we miss you" promotions. Your exclusion is respected in full — no exceptions.
7. Support & Resources
If you feel that gambling is becoming a problem for you or someone you care about, reaching out for support is the right and brave choice. In addition to tbbajje's own responsible gaming team, the following types of organisations provide confidential, non-judgmental support for individuals and families affected by problem gambling.
7.1 What to Expect from Professional Support
Professional gambling counsellors and support groups typically offer:
- Confidential one-on-one counselling sessions to explore the emotional and psychological factors underlying problem gambling behaviour.
- Structured cognitive-behavioural therapy (CBT) techniques specifically adapted for gambling disorders.
- Financial counselling to help manage debt, prioritise essential expenses, and rebuild savings in the aftermath of significant gambling losses.
- Peer-support groups where individuals in recovery share experiences and coping strategies in a non-judgmental setting.
- Family support services for spouses, parents, siblings, or children affected by a loved one's problem gambling.
7.2 Seeking Help in Bangladesh
If you are based in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh and are seeking professional mental health or counselling support, we encourage you to speak with a registered mental health professional or a qualified counsellor through a recognised healthcare provider in your area. Many hospitals and clinics across Bangladesh — including those in Dhaka's Mirpur, Gulshan, Dhanmondi, and Motijheel districts — offer mental health outpatient services. Speaking openly with your GP is a good starting point.
7.3 Supporting a Family Member
If you are concerned about a family member's gambling behaviour, consider the following steps:
- Approach the conversation calmly and without accusation. Express concern from a place of love and support rather than anger.
- Avoid lending money that may be used for gambling purposes, even if the stated reason is something else.
- Encourage the person to speak with a professional, and offer to help them find appropriate resources.
- Contact tbbajje's support team at [email protected] if you believe a family member's account should be reviewed under our responsible gaming procedures. We can assist with third-party concern reports.
You are not alone. Problem gambling affects millions of people worldwide, including many in Bangladesh. Recovery is possible, and the earlier you seek support the better your outcomes are likely to be. tbbajje is committed to making that journey easier wherever we can.
8. Contact tbbajje for Help
tbbajje's responsible gaming support team is available 24 hours a day, 7 days a week, 365 days a year. If you need to activate any responsible gaming tool, request a self-exclusion, report a concern about a third party, or simply talk to someone about your gambling, we are here for you.
Email: Send your request or concern to [email protected] with the subject line "Responsible Gaming — [Your Request]". We respond to all responsible gaming emails within 2 hours.
Live Chat: Use the live chat feature on any tbbajje page. Identify yourself as having a responsible gaming query and you will be connected with a trained team member immediately.
WhatsApp: Message the tbbajje WhatsApp support number available in your account settings. Response time is typically under 5 minutes during peak hours.
All responsible gaming conversations are treated with strict confidentiality. Information shared with our responsible gaming team will not be used for any commercial purpose, will not be shared with third parties except where legally required, and will not affect your standing as a player once you choose to return to the platform after a cooling-off or exclusion period.
8.1 Changes to This Policy
tbbajje reviews and updates its Responsible Gaming Policy at least once per year, or whenever significant changes are made to the tools and procedures described herein. The "Last Updated" date at the top of this page reflects the most recent revision. Players will be notified of material changes via their registered contact details.
For all responsible gaming queries, email [email protected] with the subject line "Responsible Gaming". Our dedicated team will treat your enquiry with care, respect, and complete confidentiality.
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