tbbajje Privacy Policy

1. Introduction & Scope

This Privacy Policy describes how tbbajje (referred to as "we", "us", or "the Platform") collects, processes, stores, and protects the personal data of individuals who access or use the tbbajje website at tbbajje.net and any associated mobile or desktop interfaces (collectively, the "Platform").

By registering an account on tbbajje, making a deposit, placing a bet, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you should not use the tbbajje platform.

This Privacy Policy applies to all registered players and visitors regardless of their location, though the Platform is specifically designed to serve players based in Bangladesh. All data processing activities described in this policy are conducted in accordance with internationally recognised privacy standards and best practices for online gaming platforms.

This Privacy Policy should be read alongside tbbajje's Terms & Conditions and Responsible Gaming Policy. In the event of any conflict between this Privacy Policy and the Terms & Conditions regarding data handling, this Privacy Policy shall take precedence on matters of personal data.

2. Data We Collect

tbbajje collects personal data through several channels: directly from you when you register or interact with the platform, automatically as you use the platform, and in limited circumstances from third-party service providers involved in payment processing or identity verification.

2.1 Registration Data

When you create a tbbajje account, we collect the following personal information:

• Full legal name (as it appears on your national identity card or passport)
• Date of birth (to verify you are 18 years of age or older)
• Mobile phone number registered in Bangladesh
• Email address (where provided)
• Username and password (password stored in encrypted form only — never in plain text)
• City of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)

2.2 KYC Verification Data

As part of our Know Your Customer (KYC) obligations, we may collect:

• A copy of your national identity card (NID), passport, or birth certificate
• A screenshot or confirmation of your registered mobile financial service account (bKash, Nagad, Rocket, or Upay) showing your registered mobile number
• In cases of enhanced due diligence: a selfie or live photo for facial verification purposes

2.3 Financial Transaction Data

When you make deposits or withdrawal requests, we record:

• Deposit and withdrawal amounts in Bangladeshi Taka (BDT)
• Payment method used (bKash, Nagad, Rocket, or Upay)
• Transaction reference numbers provided by the payment provider
• Transaction timestamps in Bangladesh Standard Time (BST, UTC+6)

2.4 Gameplay & Betting Activity Data

We record data related to your activity on the platform, including:

• Bets placed, markets selected, stakes, odds, and settlement outcomes on the tbbajje sportsbook
• Casino and slot game sessions, including games played, bet amounts, wins, and losses
• Bonus claims, wagering progress, and promotional activity
• Account balance history and wallet transaction logs

2.5 Technical & Device Data

We automatically collect certain technical data when you access the platform:

• IP address and approximate geographic location (country/city level)
• Device type (mobile, tablet, desktop), operating system, and browser version
• Session duration, pages visited, and navigation path through the platform
• Referring URL (if you arrived at tbbajje via a link from another website)

Data Category	Examples	Collection Method
Registration Data	Name, date of birth, mobile number	Provided directly by you
KYC Data	NID copy, payment account screenshot	Uploaded by you on request
Financial Data	Deposit/withdrawal amounts, bKash references	Recorded during transactions
Gameplay Data	Bets placed, games played, bonus history	Automatically recorded
Technical Data	IP address, device type, session data	Automatically collected

3. How We Use Your Data

tbbajje uses the personal data we collect for the following specific purposes. We process your data only where we have a legitimate basis to do so, which in most cases is either your consent (given at registration), the performance of our contract with you as a registered player, or our compliance with applicable legal obligations.

• Account management: To create, maintain, and secure your tbbajje account, and to authenticate your identity when you log in.
• Age and identity verification: To confirm that you are 18 years of age or older and that the details you provided during registration are accurate. This is a non-negotiable legal and ethical obligation for all online betting platforms.
• Payment processing: To process your deposit and withdrawal requests via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance via live chat, WhatsApp, and email.
• Platform improvement: To analyse how players navigate and use the tbbajje platform so we can improve user experience, fix bugs, and develop new features.
• Responsible gaming: To monitor betting patterns and identify players who may be showing signs of problem gambling, and to apply responsible gaming interventions (deposit limits, cooling-off periods, self-exclusion) where appropriate.
• Fraud and security: To detect and prevent fraudulent activity, money laundering, bonus abuse, and any other activity that violates our Terms & Conditions or applicable law.
• Promotional communications: To send you information about tbbajje promotions, bonuses, and seasonal offers — but only if you have opted in to receive such communications and have not subsequently unsubscribed.
• Legal compliance: To fulfil our obligations under applicable laws and to respond to lawful requests from regulatory or law enforcement authorities.

4. Data Sharing & Disclosure

tbbajje does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose.

4.1 Payment Service Providers

To process your deposits and withdrawals, we share relevant transaction data with our payment partners: bKash, Nagad, Rocket, and Upay. These providers receive only the data required to execute and confirm your transaction. They are not authorised to use your data for any other purpose.

4.2 Game Providers

To deliver casino and slot game content on the tbbajje platform, certain game session data (such as a player identifier, session token, and stake information) is transmitted to our game studio partners, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under strict data processing agreements and may not use your data beyond the scope of delivering their games.

4.3 Identity Verification Services

Where enhanced KYC verification is required, we may engage a third-party identity verification provider to assist in validating government-issued documents or performing facial verification. Such providers process your data solely for the purpose of identity verification and are contractually bound to delete verification data once the process is complete.

4.4 Legal and Regulatory Disclosure

tbbajje may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of tbbajje, our players, or the public. We will notify you of any such disclosure where we are legally permitted to do so.

4.5 Business Transfers

In the event that tbbajje undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered players in advance of any such transfer and will ensure that the acquiring entity agrees to handle your data in accordance with this Privacy Policy.

5. Cookies & Tracking Technologies

tbbajje uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players use the site. The following categories of cookies are used on tbbajje:

5.1 Strictly Necessary Cookies

These cookies are essential for the tbbajje platform to function. They manage your login session, maintain your account state while you navigate between pages, and enable secure authentication. Strictly necessary cookies cannot be disabled without significantly impairing your ability to use the platform.

5.2 Functional Cookies

Functional cookies remember your preferences — such as your preferred language, display settings, and last-visited game category — so you do not need to reset them each time you visit. These cookies do not track your activity across other websites.

5.3 Analytical Cookies

We use analytical cookies to understand how players navigate the tbbajje platform. This data is used in aggregated, anonymised form to improve page layouts, identify navigation issues, and prioritise feature development. We do not use third-party advertising cookies or cross-site tracking pixels on the tbbajje platform.

5.4 Managing Cookies

You can control cookies through your browser settings. Most modern browsers allow you to view, manage, and delete cookies stored on your device. Please note that disabling strictly necessary cookies will affect your ability to log in and use the tbbajje platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

6. Data Retention

tbbajje retains your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. The following retention periods apply:

Data Type	Retention Period	Reason
Account & Registration Data	Duration of account + 5 years post-closure	Legal compliance, dispute resolution
KYC Documents	5 years from date of verification	Anti-money laundering obligations
Financial Transaction Records	7 years from transaction date	Financial record-keeping requirements
Gameplay & Betting History	3 years from date of activity	Dispute resolution, responsible gaming monitoring
Technical & Device Logs	12 months from date of collection	Security monitoring, fraud prevention
Support Communications	3 years from date of interaction	Quality assurance, dispute resolution

When personal data is no longer required and no legal obligation exists to retain it, tbbajje will securely delete or anonymise the data so that it can no longer be associated with you as an individual.

7. Your Privacy Rights

As a registered player on tbbajje, you have the following rights regarding your personal data. To exercise any of these rights, contact the tbbajje privacy team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe, ordinarily within 30 days.

• Right to Access: You have the right to request a copy of all personal data that tbbajje holds about you. We will provide this in a clear, readable format within 30 days of your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account information (such as your contact number) directly from your account settings.
• Right to Erasure: You may request the deletion of your personal data. Where we are legally obligated to retain certain records (for example, financial transaction records), we will retain only the minimum data required by law and delete all other data associated with your account.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while you dispute the accuracy of data we hold about you.
• Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Withdraw Consent: Where we process your data based on your consent (for example, for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You can opt out of marketing communications at any time by contacting [email protected].

8. Security Measures

tbbajje takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

8.1 Technical Safeguards

• 256-bit SSL/TLS encryption: All data transmitted between your device and tbbajje's servers is encrypted in transit using industry-standard SSL/TLS protocols.
• Encrypted password storage: Passwords are never stored in plain text. They are hashed using a strong, salted cryptographic algorithm before being stored.
• Secure database architecture: Player data is stored in segregated, access-controlled databases. Access to production data is restricted to authorised personnel only and is logged for audit purposes.
• Regular security assessments: tbbajje conducts periodic reviews of its security infrastructure, including vulnerability assessments and penetration testing, to identify and address potential weaknesses.

8.2 Organisational Safeguards

• Access to player personal data is restricted on a need-to-know basis. Support staff can access only the data required to resolve a specific support query.
• All staff with access to personal data are required to complete data privacy awareness training.
• tbbajje maintains an incident response procedure. In the event of a confirmed data breach that is likely to result in a risk to your rights, we will notify affected players promptly.

9. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how tbbajje has handled your personal data, please contact us using the details below.

Privacy enquiries: Email our support team at [email protected] with the subject line "Privacy Enquiry". Our team is available 24/7 and will respond to privacy-related requests within 30 days.

Complaints: If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint. tbbajje takes all privacy complaints seriously and will conduct a thorough internal review of any escalated matter. We aim to resolve all complaints within 45 days of receipt.

tbbajje is committed to handling all privacy enquiries and complaints in good faith, in a timely manner, and in a way that is fair to both the player and the platform. We encourage you to contact us directly in the first instance so that we have the opportunity to address your concern before any formal escalation is made.

9.1 Changes to This Privacy Policy

tbbajje reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players via their registered contact details and update the "Last Updated" date at the top of this page. Your continued use of the tbbajje platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.